Challenge
What problem existed?
Consultants spent hours searching scattered documents, methodologies, and past engagements, slowing client responses and inconsistent answers across teams.
Approach
What B&B did.
Mapped the firm's high-value internal knowledge, defined trust and access boundaries, and scoped a retrieval-augmented (RAG) assistant grounded only in approved sources.
Solution
What was implemented.
Built a RAG generative AI assistant with citations, human-in-the-loop review for sensitive answers, and an AI governance model covering access, evaluation, and monitoring.
Outcome
What improved?
Less time spent hunting for documents, faster and more consistent client responses, and a governed foundation the firm trusts enough to expand.
Note: Client identities are anonymized. We never name past employers or clients without written approval.
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